It-essentials v6.0 OS & IT Final Exam Online
It-essentials v6.0 OS & IT Final Exam Training |
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Time | 60 minutes |
Questions | 105 |
Leaderboard: It-essentials Final Exam v6.0
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Cisco It-essentials Final Exam v6.0
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- Answered
- Review
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Question 1 of 105
1. Question
1 pointsWhat is the purpose of RAID adapters?
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Question 2 of 105
2. Question
1 pointsWhich type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television?
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Question 3 of 105
3. Question
1 pointsWhich type of input device can identify users based on their voice?
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Question 4 of 105
4. Question
1 pointsWhat type of external storage should be used by a technician to back up over 2 TB of music and video data files?
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Question 5 of 105
5. Question
1 pointsWhat type of device provides power to a computer and allows it to be safely shut down in the event of a power loss?
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Question 6 of 105
6. Question
1 pointsWhich measure can help control RFI effects on wireless networks?
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Question 7 of 105
7. Question
1 pointsWhat is the purpose of a Safety Data Sheet?
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Question 8 of 105
8. Question
1 pointsWhat can be tested with a digital multimeter?
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Question 9 of 105
9. Question
1 pointsWhen should a technician avoid wearing an antistatic wrist strap?
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Question 10 of 105
10. Question
1 pointsWhich solution should be used to clean a CPU and a heat sink?
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Question 11 of 105
11. Question
2 pointsWhich two types of expansion slots would be used by a wireless NIC in a computer today? (Choose two.)
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Question 12 of 105
12. Question
1 pointsWhen a PC is being assembled, what component is connected to the motherboard with a SATA cable?
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Question 13 of 105
13. Question
1 pointsA technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?
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Question 14 of 105
14. Question
3 pointsWhich three features can be configured in the BIOS settings to secure a computer? (Choose three.)
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Question 15 of 105
15. Question
1 pointsWhat is the most important reason for a company to ensure that computer preventive maintenance is done?
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Question 16 of 105
16. Question
1 pointsA technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?
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Question 17 of 105
17. Question
1 pointsWhich built-in tool is available on a Mac OS X machine to perform disk backups?
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Question 18 of 105
18. Question
1 pointsA computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?
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Question 19 of 105
19. Question
1 pointsAfter a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?
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Question 20 of 105
20. Question
2 pointsWhat are two advantages of the NTFS file system compared with FAT32? (Choose two.)
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Question 21 of 105
21. Question
1 pointsWhat type of hard drive contains flash memory for caching frequently used data but stores the most of the data on a magnetic hard disk drive?
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Question 22 of 105
22. Question
1 pointsWhat does %USERPROFILE% represent in the path C:\Users\%USERPROFILE%\AppData\Local\Temp?
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Question 23 of 105
23. Question
1 pointsA technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?
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Question 24 of 105
24. Question
1 pointsA technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?
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Question 25 of 105
25. Question
1 pointsWhich technology provides a solution for PC virtualization?
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Question 26 of 105
26. Question
2 pointsWhat are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)
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Question 27 of 105
27. Question
2 pointsA network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)
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Question 28 of 105
28. Question
1 pointsWhich layer of the OSI model is responsible for physical addressing and the procedures used to access media?
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Question 29 of 105
29. Question
1 pointsThe current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?
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Question 30 of 105
30. Question
1 pointsSeveral messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?
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Question 31 of 105
31. Question
2 pointsWhich two commands could be used to check if DNS name resolution is working properly on a Windows PC? (Choose two.)
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Question 32 of 105
32. Question
1 pointsWhich wireless security mode supports government grade security and offers both personal and enterprise authentication?
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Question 33 of 105
33. Question
1 pointsWhich Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?
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Question 34 of 105
34. Question
1 pointsA network administrator occasionally asks a technician to make sure that dust does not accumulate on devices in the network equipment closets. What is the purpose of having the technician do this job?
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Question 35 of 105
35. Question
1 pointsA technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?
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Question 36 of 105
36. Question
3 pointsWhat are three common input devices found on laptops? (Choose three.)
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Question 37 of 105
37. Question
1 pointsA user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?
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Question 38 of 105
38. Question
1 pointsA computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?
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Question 39 of 105
39. Question
1 pointsWhich closed-ended question would be appropriate for a technician to use to narrow down the possible problems on a laptop that will not power on?
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Question 40 of 105
40. Question
2 pointsA technician is troubleshooting the appearance of flashing lines on a laptop screen. What are two possible causes of this distortion? (Choose two.)
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Question 41 of 105
41. Question
1 pointsWhat is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaced?
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Question 42 of 105
42. Question
1 pointsRefer to the exhibit. What is true of this mobile device screen?
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Question 43 of 105
43. Question
2 pointsWhat are two potential risks that could result from rooting or jailbreaking a mobile device? (Choose two.)
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Question 44 of 105
44. Question
2 pointsWhat two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices. (Choose two.)
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Question 45 of 105
45. Question
1 pointsA tire store needs to use carbon copy paper to print customer invoices so that both the store and the customer have a copy. What is the best printer solution?
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Question 46 of 105
46. Question
1 pointsA user on a home network wants to share a printer from a Windows 7 computer. What must the user do in order for other Windows 7 computers in the house to obtain the proper driver?
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Question 47 of 105
47. Question
3 pointsWhich three components are typically found in laser printer maintenance kits? (Choose three.)
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Question 48 of 105
48. Question
1 pointsWhat characterizes a DDoS attack?
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Question 49 of 105
49. Question
1 pointsWhat guideline should be followed when establishing a password security policy?
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Question 50 of 105
50. Question
3 pointsWhat are three features provided by the TPM module? (Choose three.)
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Question 51 of 105
51. Question
1 pointsWhat is the next troubleshooting step after a theory of probable cause has been established?
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Question 52 of 105
52. Question
1 pointsOnce a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?
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Question 53 of 105
53. Question
1 pointsWhat is a characteristic of the open source license of an application software?
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Question 54 of 105
54. Question
2 pointsChad, a level one call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next? (Choose two.)
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Question 55 of 105
55. Question
1 pointsUsers in an office complain that the network printer is printing vertical lines on all pages. What is a likely cause of this problem?
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Question 56 of 105
56. Question
1 pointsA technician is troubleshooting a Windows 7 computer that displays an “Invalid Boot Disk” error message. What would be the most likely action the technician should perform to correct the issue?
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Question 57 of 105
57. Question
2 pointsWhen a user tries to run a program, a missing or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose two.)
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Question 58 of 105
58. Question
1 pointsWhat can help control the effect of RFI on a wireless LAN?
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Question 59 of 105
59. Question
1 pointsA technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?
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Question 60 of 105
60. Question
4 pointsMatch the facility access control devices to the correct descriptions. (Not all options are used.)
Sort elements
- identification badges with photographs
- RFID badges
- card keys
- biometric sensors
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devices to display image of the user
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sensors to monitor location and access
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devices to store user information and level of access
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devices to identify physical characteristics of the user
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Question 61 of 105
61. Question
1 pointsWhy do laptop computers use CPU throttling techniques?
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Question 62 of 105
62. Question
1 pointsWhat tool is included in the Mac OS X for backing up disks to image files and recovering disk images?
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Question 63 of 105
63. Question
2 pointsA new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.)
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Question 64 of 105
64. Question
1 pointsRefer to the exhibit. As part of the process of building a computer, what is the proper order of the first three steps in the installation of a power supply?
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Question 65 of 105
65. Question
2 pointsWhich two operations can help prevent a mobile device from being tracked without permission? (Choose two.)
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Question 66 of 105
66. Question
1 pointsWhat is a characteristic of a computer power connector?
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Question 67 of 105
67. Question
1 pointsWhich expansion card can assist in troubleshooting a computer problem when no video is available?
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Question 68 of 105
68. Question
2 pointsWhich two PC settings can be configured using the BIOS setup utility? (Choose two.)
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Question 69 of 105
69. Question
1 pointsWhat factor should be taken into consideration more with laptops than with desktops?
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Question 70 of 105
70. Question
3 pointsWhat are three benefits of computer preventive maintenance? (Choose three.)
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Question 71 of 105
71. Question
1 pointsWhich step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?
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Question 72 of 105
72. Question
1 pointsA computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?
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Question 73 of 105
73. Question
1 pointsWhy is a full format more beneficial than a quick format when preparing for a clean OS installation?
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Question 74 of 105
74. Question
1 pointsWhat is the default file system used during a fresh installation of Windows 7?
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Question 75 of 105
75. Question
1 pointsWhat is the first step an administrator should take when splitting a single partition into multiple partitions?
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Question 76 of 105
76. Question
1 pointsA user notices that some of the programs that are installed before upgrading Windows to a new version no longer function properly after the upgrade. What can the user do to fix this problem?
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Question 77 of 105
77. Question
1 pointsAfter a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup?
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Question 78 of 105
78. Question
1 pointsWhich type of network spans a single building or campus and provides services and applications to people within a common organizational structure?
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Question 79 of 105
79. Question
1 pointsWhat are the four layers in the TCP/IP reference model?
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Question 80 of 105
80. Question
1 pointsA user wants to map a network drive on a PC that is named “WORK2” and runs Windows 7. The name of the shared resource the user wishes to map to is called “installs” and is located on a workstation called “WORK1”. What would be the correct path for mapping the network drive?
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Question 81 of 105
81. Question
1 pointsA customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?
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Question 82 of 105
82. Question
1 pointsWhat is the difference between cloud computing and a data center?
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Question 83 of 105
83. Question
2 pointsA user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.)
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Question 84 of 105
84. Question
1 pointsA technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
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Question 85 of 105
85. Question
1 pointsAn ISP help desk technician receives a call from a customer who reports that no one at their business can reach any websites or get their e-mail. After testing the communication line and finding everything fine, the technician instructs the customer to run nslookup from the command prompt. What does the technician suspect is causing the customer’s problem?
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Question 86 of 105
86. Question
1 pointsA technician is asked to configure the time that the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
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Question 87 of 105
87. Question
2 pointsA technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)
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Question 88 of 105
88. Question
1 pointsWhat laptop component converts DC power to AC so that the display can illuminate?
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Question 89 of 105
89. Question
1 pointsA user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?
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Question 90 of 105
90. Question
1 pointsWhich component uses the greatest amount of power on most mobile devices?
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Question 91 of 105
91. Question
1 pointsWhat is the purpose of using the MIME email protocol on mobile devices?
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Question 92 of 105
92. Question
1 pointsWhat is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaced?
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Question 93 of 105
93. Question
2 pointsA technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
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Question 94 of 105
94. Question
1 pointsFor cleaning a laser printer, what should be used to pick up excess particles of toner?
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Question 95 of 105
95. Question
2 pointsWhich two password control policies should an organization implement to ensure strong passwords? (Choose two.)
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Question 96 of 105
96. Question
1 pointsA computer technician has been asked to secure all Windows 7 computers by encrypting all the data on each computer. Which Windows feature should be used to provide this level of encryption?
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Question 97 of 105
97. Question
3 pointsThe activity of a previously unknown program triggers an alert by Windows firewall. What three options will the user have for dealing with this event? (Choose three.)
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Question 98 of 105
98. Question
2 pointsA technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.)
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Question 99 of 105
99. Question
1 pointsA call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?
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Question 100 of 105
100. Question
1 pointsWhat expectation is defined in the service level agreement between an organization and service vendor?
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Question 101 of 105
101. Question
1 pointsIn which circumstance should a level one technician initiate an escalated work order?
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Question 102 of 105
102. Question
1 pointsAn application appears frozen and is not responding to a mouse or the keyboard. What Windows OS tool can be used to stop the application?
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Question 103 of 105
103. Question
2 pointsWhich two issues are likely to cause BSOD errors? (Choose two.)
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Question 104 of 105
104. Question
2 pointsA user has installed a new FTP client on a computer, but is unsuccessful in connecting to an FTP server. Which two key pieces of information should the user ensure are configured correctly on the FTP client? (Choose two.)
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Question 105 of 105
105. Question
1 pointsA technician who is working on an employee’s laptop finds that a number of files that were encrypted on a network server drive are present on the laptop drive in unencrypted form. What could cause this problem?
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